links for 2011-02-01

  • Improving your e-mail confirmation and follow-up procedures will take a few low-tech improvements, but will make a big difference in customer satisfaction with your company, which leads to greater customer retention and follow up sales. At the moment of "conversion," that is, when someone signs up, buys, or engages with your site, they feel positively enough about your company or product to trust you with valuable personal information. You have convinced them of your value and they are "buying in" to your business in a very real way.
  • Google's Android dethroned Nokia's Symbian as the global leader in smartphone software in the last quarter of 2010, ending a reign that began with the birth of the industry a decade ago. The reshuffle underscores how quickly Google, which offers its software to phone makers for free, has raced to the top of the smartphone market ahead of Apple's rapid ascension. Google and Apple have revolutionized the smartphone market in recent years, sending Nokia scrambling.
  • Not that anyone needed more proof that 2010 was a busy year for media deals, PwC’s look at M&A activity in the space finds that the amount of entertainment and media transactions outpaced the general market as a whole. However, the number of deals is one thing. PwC’s overview also found that the collective values of 2010’s media dealmaking was a little less than in 2009. In 2010, completed E&M deal volume was up slightly by 3 percent to 804 transactions. The total completed and disclosed deal value fell from $37.2 billion in 2009 to $33.5 billion in 2010, PwC said. The report cautioned that a number of transactions did not publicly release the size of the deals, which could be the reason for the lower dollar figure..
    (tags: finance m&a)
  • For a lot of people, their job is their life and their life is their job. John and Eileen Donahoe decided early on that they didn't want to live that way. One night when he was 23 and already an up-and-comer at consulting giant Bain in Boston, he wrote this message to his fiancé on a Shawmut Bank slip over dinner: "I will not live the life of a management consultant." Fast forward 27 years. Donahue, now 50, is the CEO of eBay (EBAY). Since jojning eBay from Bain in 2005 and taking over as CEO from Meg Whitman in 2008, he's been leading a turnaround and doing a pretty good job at it.

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